Privacy Policy

1. Introduction

be999 ("we", "us", "our", "the Platform") is committed to protecting the privacy of all individuals who access be999.bio, register an account, or engage with any of our gaming or betting services. This Privacy Policy ("Policy") describes in detail what personal data we collect, why we collect it, how it is used, with whom it may be shared, and what rights you have in relation to that data.

This Policy applies to all users of be999, including registered players in Pakistan and visitors who browse be999.bio without creating an account. By accessing be999 or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This Policy should be read in conjunction with be999's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

be999 collects personal data through multiple channels during the course of your interaction with the platform. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name as it appears on official identification;
• Date of birth (collected for the purpose of age verification – all users must be 18 or older);
• Pakistani mobile phone number or email address used for account login and communications;
• Residential address and city (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad);
• CNIC number or copy of government-issued identification where KYC (Know Your Customer) verification is required.

Financial & Transaction Data:

• Deposit and withdrawal amounts, dates and payment method references (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah);
• Wagering history, game session records and bet settlement details;
• Bonus redemption and promotional activity records.

Technical & Usage Data:

• IP address and approximate geographic location derived from IP;
• Browser type, version and operating system;
• Device identifiers where applicable;
• Session duration, pages visited and navigation patterns on be999.bio;
• Referring URLs and search terms where applicable.

Communications Data:

• Records of correspondence submitted to be999 support via email;
• Feedback, survey responses and any user-generated content submitted to the platform.

3. How We Use Your Personal Data

be999 uses the personal data collected for the following purposes:

• Account Management: To create, maintain and secure your be999 account, verify your identity and ensure only one account exists per person;
• Service Delivery: To process deposits and withdrawals, settle bets and wagers, and grant access to casino and sports betting products;
• Legal & Regulatory Compliance: To fulfil anti-money laundering (AML) obligations, age verification requirements and any reporting duties under applicable law;
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, unauthorised account access, and abuse of promotional systems;
• Responsible Gaming: To identify patterns of problematic gambling behaviour and to enforce responsible gaming tools such as deposit limits and self-exclusion as requested by the player or required by policy;
• Customer Support: To respond to support queries, resolve disputes and provide account assistance;
• Platform Improvement: To analyse aggregate usage data and improve the performance, functionality and content of be999.bio;
• Marketing Communications: To send promotional offers, bonus notifications and platform updates to players who have provided consent for such communications. You may withdraw consent at any time by contacting support.

4. Legal Basis for Processing

be999 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between be999 and the player (account operation, payment processing, bet settlement);
• Legal Obligation: Processing required to comply with applicable law, including AML regulations, age verification mandates and financial record-keeping requirements;
• Legitimate Interests: Processing conducted for fraud prevention, platform security and improvement of services, where such interests are not overridden by player privacy rights;
• Consent: Processing of data for optional marketing communications, where consent has been expressly provided by the player at registration or subsequently.

5. Data Sharing & Third Parties

be999 does not sell, rent or trade personal data to third parties for commercial or marketing purposes. Personal data may be disclosed to third parties only in the following circumstances:

• Payment Processors: Transaction data is shared with relevant payment service providers (e.g. JazzCash operator, Easypaisa operator, banking partners) to the extent necessary to process deposits and withdrawals;
• Identity Verification Providers: Where KYC verification is required, identity documents may be processed by approved third-party verification services operating under confidentiality obligations;
• Game Software Providers: Certain game session data may be processed by be999's licensed casino software providers strictly for the purpose of delivering and settling games;
• Legal & Regulatory Authorities: be999 may disclose personal data to law enforcement agencies, regulatory bodies or courts where legally required to do so by applicable law or a valid court order;
• Business Transfers: In the event of a merger, acquisition or sale of all or part of be999's business, player data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party processors engaged by be999 are required to handle personal data in accordance with applicable privacy standards and are prohibited from using it for any purpose other than the specific service they are contracted to provide.

6. Data Retention

be999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account registration data and identity verification records are retained for a minimum of five (5) years from the date of account closure, in compliance with AML record-keeping obligations;
• Financial transaction records including deposits, withdrawals and wager history are retained for a minimum of five (5) years;
• Support correspondence is retained for three (3) years from the date of resolution;
• Technical and usage data collected via cookies and analytics is retained for a maximum of thirteen (13) months from the date of collection.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

7. Security Measures

Specific security measures employed by be999 include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your browser and be999.bio;
• Hashed and salted storage of account passwords – be999 cannot read your password in plain text;
• Two-factor authentication (2FA) available to all registered players and strongly recommended for accounts holding significant PKR balances;
• Restricted internal access controls ensuring that personal data is accessible only to be999 personnel who require it for their specific role;
• Regular security reviews and vulnerability assessments of the be999 platform infrastructure.

Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. Players are reminded to maintain strong, unique passwords for their be999 accounts and to never share login credentials with any third party.

8. Cookies & Tracking Technologies

be999 uses cookies and similar tracking technologies on be999.bio. Cookies are small text files stored on your device when you visit a website. be999 uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function, including session management, login authentication and security. These cannot be disabled.
• Performance & Analytics Cookies: Used to understand how visitors interact with be999.bio, which pages are most visited and where technical errors occur. This data is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings and login details where the "remember me" option is selected.

be999 does not use third-party advertising cookies or retargeting pixels. You may control non-essential cookies through your browser settings, though disabling necessary cookies may affect platform functionality.

9. Your Privacy Rights

As a registered player or visitor to be999.bio, you have the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data be999 holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where there is no longer a legal basis for its retention, subject to applicable legal obligations that require continued retention;
• Right to Restriction: Request that be999 restricts the processing of your data in certain circumstances;
• Right to Object: Object to processing based on legitimate interests, including direct marketing communications;
• Right to Data Portability: Request a machine-readable copy of your personal data where technically feasible.

To exercise any of the above rights, please contact be999 support at the email address provided in Section 13 of this Policy. be999 will respond to valid requests within a reasonable timeframe. Identity verification may be required before processing any data access or deletion request.

10. Children's Privacy

If you believe a minor has registered on be999 or that be999 has inadvertently collected data from a person under 18, please contact support immediately so that appropriate action can be taken without delay.

11. International Data Transfers

be999 may transfer personal data to servers or service providers located outside Pakistan where necessary to deliver the platform's services. Where such transfers occur, be999 ensures that appropriate safeguards are in place to protect the security and privacy of transferred data, consistent with the purposes described in this Policy.

Players in Pakistan acknowledge that by using be999, their data may be processed in jurisdictions that may have different data protection standards. be999 takes reasonable steps to ensure that any international processing arrangements meet an adequate standard of protection.

12. Changes to This Privacy Policy

be999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly. Continued use of be999 after changes are published constitutes acceptance of the revised Policy.

Players are encouraged to review this Privacy Policy periodically to stay informed about how their personal data is being handled.

13. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by be999, please contact the privacy and support team:

Email: [email protected]

Support is available 24 hours a day, 7 days a week. When submitting a privacy-related request, please include your registered account email or mobile number and a clear description of your enquiry so that your request can be handled promptly and accurately.